FAQs – Hertz

Frequently Asked Questions

1. Where can I buy Hertz guitars?

You can purchase directly from the official Hertz website or through authorized dealers. Check the “Where to Buy” page on the site for details.

2. Do Hertz guitars come with a warranty?

Yes. All new Hertz guitars include a limited warranty covering manufacturing defects. Retain your purchase receipt for warranty support.

3. Is the warranty valid if I bought the guitar second-hand?

No. Warranty applies only to the original owner with a valid receipt from an authorized dealer.

4. Can I get service support for my Hertz instrument?

Yes. Hertz offers service support — contact them with your model details.

5. What string gauges are recommended for Hertz acoustic guitars?

Hertz recommends their own string sets such as HZA80-SL, HZA430-L, and HZA206-SL for acoustics.

6. My guitar has fret buzz — what should I do?

Fret buzz can result from neck relief, action height, or string issues. Check your setup or consult a technician.

7. How do I clean and maintain my guitar?

Use a soft cloth for daily cleaning and a guitar-safe polish for deeper care. Store in a stable environment and consult a technician as needed.

8. Can I become a Hertz dealer or artist endorser?

Yes! For dealership or artist endorsements, email your details and artist bio to hertzguitars@gmail.com.